CRITICAL UPDATE BELOW

 

Dear Timber Cove Water District Customers,

As many of you know, our community continues to face an active wildfire emergency.

During firefighting operations, fire crews relied heavily on Timber Cove County Water District hydrants to protect homes, lives, and critical infrastructure. This extraordinary demand completely depleted two of the District's largest treated water storage tanks.

To help preserve our treated water supply, firefighters are now drawing water directly from the District's reservoir . Our treatment plant has also been successfully restarted using emergency generator power after the wildfire-related power outage. However, it will take several days for the treatment plant to replenish our storage tanks and restore the system to normal operating levels.

Our highest priority during this emergency is maintaining water supplies necessary for firefighting and restoring the District's water system for the benefit of the entire community.

As a result, customers in some areas may experience little to no water service, while others may see intermittent service as tanks slowly refill. Water availability may change throughout the day depending on system demand and firefighting activities. 

Mandatory Boil Water Notice

Due to the significant loss of system pressure caused by the wildfire emergency, a Mandatory Boil Water Notice has been issued for all addresses within Timber Cove Subdivision Units 1 and 2. Please do not drink tap water without first boiling it for one minute or using bottled water until the notice is lifted. Additional instructions are provided in the attached Boil Water Notice. 

Water Conservation

The District is also implementing Stage 2 Water Conservation, requesting that all customers reduce water use by at least 20% while the system recovers. Every gallon conserved helps restore storage levels and ensures water remains available for emergency response. 

Evacuation Reminder

Many portions of our service area remain under Mandatory Evacuation Orders issued by emergency officials. We strongly urge everyone to comply with these orders. Returning to evacuated areas not only places individuals at risk but also creates additional demands on emergency resources and utility operations during a critical time.

We understand how difficult and frustrating these circumstances are. Our operators are working around the clock under challenging conditions to restore the water system as quickly and safely as possible. We appreciate your patience, cooperation, and understanding as we focus on protecting our community and rebuilding the District's water reserves.

We will continue to provide updates as conditions change.

 

Boil Water Notice (BWN) 7.31.26.pdfStage 2 Water Conservation Notice.pdf

 

 

 

Emergency Stage 1 Water Conservation Notice

Effective Immediately

Due to the ongoing wildfire emergency impacting the Timber Cove community, Timber Cove County Water District is implementing a Stage 1 Water Conservation Notice for all customers within the affected service area.

The District's water system is currently supporting active fire suppression efforts. Fire personnel are utilizing District hydrants to protect lives, homes, and critical infrastructure. This extraordinary demand, combined with current operational challenges caused by the wildfire and power outages, has significantly impacted available water supplies in portions of the system.

At this time, the District's water treatment plant is without commercial power. District staff are working diligently to safely access the facility and restore operations using emergency generator power as soon as conditions allow.

Mandatory Water Conservation

All customers are asked to immediately reduce water use by at least 10%.

Please:

• Use water only for essential indoor needs.
• Do not irrigate landscaping or wash vehicles.
• Avoid any unnecessary outdoor water use.
• Postpone any non-essential water-consuming activities until the emergency has passed.

Evacuation Reminder

The affected area remains under a Mandatory Evacuation Order issued by emergency authorities.

Conserving water allows firefighters to maintain the water supply needed to protect the community.

The District appreciates your cooperation, patience, and understanding as our operators and emergency responders work under extremely challenging conditions.

If conditions change or additional conservation measures become necessary, updated information will be provided as soon as possible.

For questions, please contact Melany Collett at 707-694-6074 

Thank you for helping conserve water and supporting our firefighters during this emergency.

 

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